What Our Customers Say

Amber

I worked with Jasmine in the Customer Service department! She was simply amazing. I never write reviews. But with her customer service on top of saving me $115 monthly. I'm a happy customer. I wish I got her last name. She said it was very difficult to spell. Thanks JASMINE!

John

I should have come to RateGenius long time ago!! I had great service from Yvette Pringle, she was a delight to work with. She got me an awesome rate of 2.7% out the 5.4% auto loan I was getting. She was patient and she gave me good advice on car purchases. Great tips!! Keep up the good work Yvette!!

BananaHannah5

Car refinance loan I got a pretty good rate and the process was simple. Only issue was having to send documents twice, because the loan officer mistyped my VIN.

Joshua

Incredible job comparing rates and finding me the best offer. Quinn was patient and thorough in answering my questions about details like gap insurance. When the new lender was suggested to me, Quinn checked to make sure they had mobile banking for my convenience.

Matthew

Joni

Policarpio

Took the stress out of refinancing my vehicle! Will recommend to everyone!

Papa0632

Applied through Credit Karma Rate Genius found the loan and acted as the Broker until the process was complete. They did a good job making the process simple.

Chantell

This is a very good source to use. My loan offer is very efficient and knowledgeable of the refinancing. I recommended my daughter to rate genius as well!!!!!!!

preston

The service was very helpful in finding a loan that would save me over a $100 monthly. This in turn brought my Debt to Income Ratio down. The staff members were very helpful and kind. My lead 'handler' was informative and surprised/appreciative of my in depth knowledge around the whole process of refinancing a vehicle loan. They respond to text messages, which was convenient during this scary time with COVID-19 going on. I do have some constructive feedback to help users going forward. I used Experian's link to start the search while checking on my credit history. Even though i did not put in critical information(SSN, Address, etc) they still were granted access to my credit and found creditors. It was a little dis-jarring but I accepted the fact that it may have been listed in the EULA I accepted. The guy (I guess by standard) added Gap insurance to the loan without informing me that i could have paid that portion upfront saving dollars on the loan. It was not until i was signing all the docs that i found that i could pay this upfront. When i tried to change it, i would have to re-run my credit to get a new deal(potentially losing this deal) to lower the loan and remove the Gap insurance. VERY frustrating. Those items seem a bit deceptive, but are they are legit services so I took the deal and will figure out the Gap later. Just be sure to ask if they are adding any services before they send loans to a creditor for approval, and I did, he "forgot" that he was adding GAP. I don't fault the company, I only took one star.

Jason

Carlos was awesome! He helped get us a great auto refinancing rate plus we got no payments for 3 months! I love RateGenius! Highly recommend if you’re looking to save money on your auto loan!!

Brandon

Derrick

Great customer service and timely responses

cynisterkitty

Lowered my rate 3% saving me $125 month easy process- they seem very busy sometimes hard to contact my loan officer but overall happy with the process.

Sundi Deborah

I wasn't sure what RateGenius, Inc was, but glad I contacted them! Not only was I able to refinance my car loan at a lower rate and save over 3,300 over the life of loan, but working with Paola was a great experience.

Monica

Ashley

beverly

My experience was sweat-less. My representative was Rus and he was professional, knowledgeable and polite. I highly recommend RateGenius and I have already to friends.Best regards,Beverly E. Barracks

Greg

easy service to use! got a great rate on my truck!

Felipe A

Excellent company, great customer response and quick action to find a match.