People love RateGenius because it saves them time and money.
My rep was spot on with my whole process. She guided me thru everything I would need to do to ensure my loan would be completed properly. Can not say enough food things about her. Thank you.
Dillon & his team gets it done! We went from a nearly 17% APR to 3% APR in less than 2 weeks when we gave Dillon & RG team the green light! 💯
I had an overall ok experience. I accomplished what I set out to do, but there was a lot of opportunities for rate genius along the way. First my assigned loan officer processed my application incorrectly and then disappeared and I had to start over with a new loan officer. Then there were issues with the notorized documents. They said I could have all the signatures notarized at UPS, but failed to mention it would be $5 each. Not only that, the documents made the phone number ambiguous so the money I paid for the notary was for nothing. When I started the process over with a new loan offier, I was asked to submit the same documents two more times and sat in a bank for notarized signateures for almost an hour because they wanted everything done two more times. This time it was 10 signatures, but I was able to get them free at my local bank branch. So now I have worked with 3 employees to accomplish a very simple application. Then once I submitted everything correctly I heard nothing for over a week. I wish there were updates provided more frequently and some kind of expectation of the timteline outlines and followed through on. I am nervous that the first loan officer now has my personal information. No explanation was provided to me about why he disappeared or how my personal information would be protected as a result. The end result was what I wanted, refinance with a large down payment and with a much lower rate to pay off faster, and save on interest over the life of the debt. It was just frustrating getting there and honestly I hoped for a better rate that they offered considering the large down payment I was making to improve the loan to value ratio.
excellent customer service and they were able to cut my APR in half.
Jeremy Odom helped me to have a better rate, also was very professional and answered my questions . I'm happy of their services
Got a letter on my mail. After a research i gave them a shoot. This deal took a bit over a week, but they provide outstanding customer service, great communication. They found me a deal that I cant refuse. Great Job RateGenius.
This guys are real. They really helped me to get a better rate. I am saving $93 a month. Highly recommended, great customer service and fantastic communication.
Got me a good deal on my auto loan! Was very quick to respond, good customer’s service all in all. Would recommend!