What Our Customers Say
People love rateGenius because it saves them time and money.
Dacabrera007
Very easy process, got a great rate, much better than my local credit union. I would recommend using RateGenius.
anova76
5 stars 5 stars.
larana28
fast good customer service
pjk1075
Good rate, okay service, terrible lender RateGenius found me a great new rate on my auto loan, and their service through the application process was pretty good. (There was some confusion on their end about forms because my state had rules they didn't seem familiar with, but that got worked out with relative ease.) The lender I was paired with, though, has been problematic - and while I realize that's not directly in the hands of RateGenius, they have to take some responsibility for the banks they partner with. I received nothing from my new lender (Elements Financial, by the way - beware) and finally called them a week before I was told my first payment was due to find out what was going on. They stumbled through getting me access to my account online and were not very helpful in directing me to how to pay. I eventually figured this out on my own, set up a payment, and now discover that they withdrew the payment I scheduled ON TOP OF an automatic draft that RateGenius helped set up. Elements' site is not at all user-friendly, so there was no way to see that an automatic payment was already set up, and this is where I blame RateGenius: as I was working with them, I was clear that I intended to pay more than the required monthly amount so that I could pay down the loan faster, and they stuck me with a bank that makes this process even more difficult. I'll be calling Elements tomorrow to get everything figured out so this doesn't happen month after month, but my advice to anyone who uses RateGenius to refinance is this: give it a try, but make sure you get ALL the details on your new loan, and avoid any partnership with Elements Financial if possible.
Shannon N Dale
Had a great experience refinancing my car with rate genius. They kept me informed and it was fast.
frodad77
Application process was quick and easy. All of the associates were efficient and patient during the process. Quick approval and perfect rate. thank you
Joe
Had a great experience with rate genius they cut my interest rate in half and made the process extremely simple.
pwh
Great Service I applied for an auto loan on a Monday, by Friday I was approved. Amazing service on behalf to Andy Lam
Pamela
Had a great experience working with them. Angel was great and easy to work with. He had an answer for any questions I had and got back to me quickly. Would recommend them and would use them again if need be.
ras3598
Refinance auto Simple easy process that saves you money.
ras3598
Refinance auto Saved money and was easy to accomplish.
mnmrt2169
Inconveiant refinance of my truck. Should have stayed with the original loan. The only thing accomplished was a lower interest rate, but a lot harder too make payments.
billavs
Auto Refinance Quick easy approval process. Representative guidance excellent.
Sean
Very quick and simple process, and a very good rate.
Crispy
5 stars for reaching out to my and saving me money on auto load. Communication during the process not great but all in all I’m really glad I responded to your mail solicitations to refi with y’all. The process to fill out info was way easier than others, and rate genius still offered lowest rate. All in all thankful of your service but to be honest about a survey, communication wasn’t great. If 10 pt scale I’d say 9. So 4.5 of 5.
Aaron
Fairly smooth and painless! Communication and customer service were excellent!
Yagya
RateGenious doing Great
Kelsey
Worked with Kamron, very professional, efficient and was able to reduce my rate by over 9% and my interest to be paid by over $2,000 all with keeping my loan term period the same! Would highly recommend!
Lance
Excellent Customer Service and responsiveness to getting the process completed. My took only 7 calendar days which for me and my busy schedule was fantastic. And the additional help from Brian and Thien in managing the transaction was outstanding, quick to respond with my needs as a customer was made a priority. Highly recommend.
Michael
Excellent customer service. Helped me step by step throughout the process and saved me well over $100 per month on my car payment. Wish I would have done this a long time ago.
