What Our Customers Say

joseph green

My rep was spot on with my whole process. She guided me thru everything I would need to do to ensure my loan would be completed properly. Can not say enough food things about her. Thank you.

Phil

Dillon & his team gets it done! We went from a nearly 17% APR to 3% APR in less than 2 weeks when we gave Dillon & RG team the green light! 💯

Julie A

I had an overall ok experience. I accomplished what I set out to do, but there was a lot of opportunities for rate genius along the way. First my assigned loan officer processed my application incorrectly and then disappeared and I had to start over with a new loan officer. Then there were issues with the notorized documents. They said I could have all the signatures notarized at UPS, but failed to mention it would be $5 each. Not only that, the documents made the phone number ambiguous so the money I paid for the notary was for nothing. When I started the process over with a new loan offier, I was asked to submit the same documents two more times and sat in a bank for notarized signateures for almost an hour because they wanted everything done two more times. This time it was 10 signatures, but I was able to get them free at my local bank branch. So now I have worked with 3 employees to accomplish a very simple application. Then once I submitted everything correctly I heard nothing for over a week. I wish there were updates provided more frequently and some kind of expectation of the timteline outlines and followed through on. I am nervous that the first loan officer now has my personal information. No explanation was provided to me about why he disappeared or how my personal information would be protected as a result. The end result was what I wanted, refinance with a large down payment and with a much lower rate to pay off faster, and save on interest over the life of the debt. It was just frustrating getting there and honestly I hoped for a better rate that they offered considering the large down payment I was making to improve the loan to value ratio.

CRISTIAN Perdomo

Kathy

excellent customer service and they were able to cut my APR in half.

Mylinh

Joseph

Jeremy Odom helped me to have a better rate, also was very professional and answered my questions . I'm happy of their services

Victor

Got a letter on my mail. After a research i gave them a shoot. This deal took a bit over a week, but they provide outstanding customer service, great communication. They found me a deal that I cant refuse. Great Job RateGenius.

Victor

This guys are real. They really helped me to get a better rate. I am saving $93 a month. Highly recommended, great customer service and fantastic communication.

Anna

Got me a good deal on my auto loan! Was very quick to respond, good customer’s service all in all. Would recommend!