by Julia Guardione

From the Desk of Roger Douville

My management philosophy

I’ve been managing teams in the financial services industry for over 30 years and I dare say that there isn’t much that surprises me any longer. Maybe you feel this way too? Oh sure, I read the articles, attend the seminars, and converse with other professionals in an effort to gain further insight on how to maximize performance.

I’m still learning of course. I’m still learning how to communicate – not only with new generational populations being added to my teams but also with new generational populations that my business serves.

With all the learning and adapting to the times, I’ve found that it’s still the basic assumptions that work best. It’s been my experience that however you define success, success occurs when you remain honest, empathetic, set realistic expectations and goals, explain why the goals matter, and communicate no matter how sensitive the message. Remain steadfast in holding all accountable starting with yourself, in success or failure, and maintain your integrity with professional courtesy.

Above all, be courageous as a leader of your organization. Accept full responsibility, regardless of the outcome and without regard to the consequences that may affect you directly. Success will follow, I assure you.

Read more from Roger

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by Julia Guardione

What we’re Thankful for this year

As one of our favorite holidays draws near, most Americans are excited to spend time with family, travel, and of course enjoy the inevitable feast and their favorite traditions. Since all of us at rateGenius are American (we all live in the Austin, Texas area), we're excited, too. What makes us unique, however, is that…

by Julia Guardione

We’re one of Austin’s Best Places to Work

That's right. For the 6th year in a row, we've been named a Top Workplace by the Austin American-Statesman.  Every year, the Statesman anonymously surveys Austin area employees, asking them detailed questions about their employers. This year, about 23,000 people participated, answering questions about workplace issues like leadership, company culture and values, and other qualities that contribute…

by Julia Guardione

How the auto industry influences your car refinance

Most consumers believe that credit history is the most important factor that influences the offers of credit they receive. Though credit history is very important, as we've said before, other elements are at play for auto refinance loan offers. In fact, even the other factors we've listed before as lenders' main considerations for loan offers (i.e.…

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